Frequently Asked Questions

GENERAL QUESTIONS

  • We are based in Aberdeen, Scotland and primarily serve this area, however, we are able to provide our services across the country based on event size, staffing, logistics and rentals. Kindly get in touch with the team for more details.

  • We provide exquisite catering for a wide range of events and private dining as well as custom cakes for celebrations. We offer a tablescape service, a food gifting concierge and a delivery service for smaller gatherings and personal treats.

  • You can reach us by phone 07521342000, via email: info@foodbyikanke.com or the online contact and custom order forms.

MENU & DIETARY REQUIREMENTS

  • Yes, we offer options for a variety of dietary needs where possible. We have a selection of vegan and vegetarian options available. Kindly let us know about any allergies when ordering and we will advise on suitable menu choices.

  • While we have a specialty, we are happy to accommodate modifications where possible, to fit your theme and dietary needs.

DELIVERY & PICKUPS

  • Yes, delivery is available within selected service areas.

  • Minimum order requirements may apply depending on location and order type.

  • Yes, collection is available during our operating hours

BOOKINGS & PAYMENTS

  • You can complete the forms on the website or contact us via email at info@foodbyikanke.com We will respond within 48hours and provide a proposal or
    book a consultation to discuss further.

  • We require a 20% non-refundable deposit upon booking, with the balance due 7 days before custom orders and deliveries. For events, private dining and others, full payment will be required 4 weeks before the event date.

  • Yes, amendments and cancellations are subject to our booking terms and notice periods. Contact us for more information.

EVENT DAY

  • Yes, we can provide professional service staff, tableware and equipment. Please let us know your requirements when booking.

  • Space requirements depend on the service selected. We will provide guidance during planning.

  • We recommend 2-3hours before your event start time, however arrival times will be agreed during the booking process and confirmed before your
    event.